Administrative Assistant

    Last updated on September 30th, 2021 at 06:05 am

    NL DMCC

    Admin / Customer Support / Sales Coordination

    We are a High-End Solution provider for Audio Video, Home Cinema & Home Automation systems. Our company is looking for an experienced Admin Officer:

    Roles and Responsibilities, but not limited to:

    • General clerical duties including photocopying, fax and mailing & maintain electronic and hard copy filing system. Also retrieve documents from filing system
    • Coordinate within team by managing schedules, filing important documents and communicating relevant information.
    • Follow up with the receipts and payments on time & manage Aged Receivables & Payables
    • Prepare and modify documents including correspondence, reports, drafts, memos and emails
    • Maintain office supply inventories & maintenance of office equipment
    • Coordinate and maintain records for staff, telephones, parking and petty cash
    • Respond to complaints from customers and give after-sales support when requested
    • Purchasing & handling all orders with accuracy and timeliness
    • Inform clients of unforeseen delays or problems
    • Monitor the progress, identify shortcomings and propose improvements
    • Manage customers’ account: prepares accurate data entry skills for error free preparation of Sales Quotations & prepares contracts to clients for new AMC and renewals
    • Generate sales presentations through compiling data, developing presentation formats as well as material
    • Develops and updates customer database
    • Identify and assess clients’ needs to achieve satisfaction
    • Provide first level contact and convey resolutions to customer issues
    • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records/logs of client interactions, process client accounts and file documents
    • Plans, prepares, and creates work schedules, according to workloads
    • Forward and escalate cases and inquiries to responsible departments/team to resolve problems and expedite work
    • Should be accountable for tracking, monitoring, reviewing & processing complete activities for projects
    • Performs other duties in line with scope of work and as assigned by the direct manager

    Qualifications & Skills you must possess:

    Minimum 3 years post qualified experience in same industry or practice;

    Good academic background;

    Demonstrated ability to handle confidential information in a sensitive and tactful manner.

    Adhere to strict confidentiality involving, staffing concerns, internal/external;

    Good verbal, written and interpersonal communication skills in English

    Solid proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)

    Expected Start Date: 14/09/2021

    Job Types: Full-time, Permanent

    Salary: AED3,000.00 – AED4,000.00 per month

    Experience:

    • administrative assistant: 3 years (Preferred)
    • Customer / Sales Service: 3 years (Preferred)

    Language:

    • Hindi (Preferred)

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    To apply for this job please visit ae.indeed.com.