Burj Al Arab Careers – Concierge Team Leader

    Jumeirah Group / Jumeirah Hotels & Resorts

    About Jumeirah And The Hotel

    At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 8,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

    We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

    Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world’s most followed hotel on Instagram and has been consistently voted the world’s most luxurious hotel. Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel’s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, Jacuzzi and stunning news of the Arabian Gulf

    About The Role

    The Team Leader Concierge will report to Assistant Manager Concierge.

    The candidate is the point of contact between the guests and the hotel. He/she is also an ambassador of the excellence of the service delivered in the hotel with ensuring all guests are provided with a warm, friendly, courteous, informative and efficient service at the Concierge and exceed guest expectations by make things happen using contact concierge network. Also need seek assistance whenever required form the manager

    Be a reliable source of information and assistance to guests and visitors.

    Carries out assignments as delegated by the Assistant Manager Concierge, ensuring that all company and Hotel policies and procedures and minimum standards are adhered to, Assists in establishing standards of performance and job descriptions of service staff, Assists in the co-ordination of special promotions and provides administrative support necessary

    Main Duties

    • To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
    • To maintain open line of communication and co-ordination with related departments to ensure customers’ requests and complaints are handled effectively and efficiently
    • To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach
    • Is fully knowledgeable of all services and amenities available in the hotel
    • Adheres to health and Safety policies
    • Up sell hotel facilities
    • Set example in grooming standards at all times
    • Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas
    • Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests.
    • Is point of contact to handle customer complaints and feedback according to Jumeirah standards
    • Actively sell and promote the resort’s facilities first, then refer guest to other Jumeirah Properties and then only suggest other hotels if we cannot meet guest requested
    • Accept post cards, letters for mailing and sell stamps as appropriate.
    • Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests
    • Any other duties as may reasonably be requested by the management

    About You

    • Hospitality degree preferred
    • At least 2 years’ experience in a 5 star hotel of more than 200 rooms with knowledge of Concierge Operations
    • Fluent in English
    • Computer literate in MS Office Application
    • Administration Skills
    • Good knowledge of PMS systems (Opera preferred)
    • Is able to deliver excellence even under pressure
    • Understands people and adapts easily to different situations
    • Uses positive body language at all times
    • Is able to work in a team and to build upon strengths and challenges
    • Demonstrates energy and enthusiasm with work
    • Demonstrates dedication and commitment to their role
    • Is focused on delivering results and achievements
    • Is courteous and helpful to all colleagues and customers at all times
    • Has strong leadership skills
    • Can make fair and relevant decisions even under pressure
    • Is creative and is able to implement new ideas and concepts in order to reach and exceed the company objectives

    About The Benefits

    This position offers a highly competitive salary and package which includes; housing, annual flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

    To apply for this job please visit www.linkedin.com.