Call Center Representative – DIB Careers

    Dubai Islamic Bank

    Dubai Islamic Bank is recruiting for roles under Customer Experience – Call Center.

    • Representative – Call Center
    • Officer – Service, Call Center

    The role’s key responsibilities are:

    • Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
    • Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
    • Provide high class services and support on Bank’s different products.
    • Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
    • Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
    • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
    • Cross sell and upsell different bank products.
    • Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
    • Adhere to Call Center scheduling, and maintain high level of adherence.

    Requirements:

    • Minimum High school/Diploma graduate
    • Minimum 1-2 years of experience in call center
    • Knowledge in:
    • Banking Products, Services and Operations Knowledge
    • Call Center Policies and Procedures
    • Customer Segmentation and Understanding
    • Bank Systems Knowledge
    • Regulatory and Compliance Knowledge
    • Sharia Principles of Islamic Finance
    • System Knowledge
    • Telephone Etiquette

    To apply for this job please visit www.linkedin.com.