Experience: 2 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 4000 to 6000
Location: Dubai, United Arab Emirates
Urgent hiring for a Call Centre Quality Analyst Arabic speaker with Excellent English-Dubai.
- Performs call monitoring and provides trend data to
- QA/Ops management team.
- Participates in design of call monitoring formats and Quality standards.
- Uses quality monitoring data management system to
- Compile and track performance at team and individual level.
- Performs monitors of contact center touchpoints (email,
- Inbound, outbound, chat…etc.).
- Participates in customer and client listening programs
- To identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions.
- Provides feedback to call center agents and leaders (coaching competencies).
- Prepares and analyzes internal and external quality reports for management staff review.
- Applicant must be currently based in U.A.E and available to join immediately