Call Centre Quality Analyst- Jobs in Dubai UAE

    Confidential Company

    Experience: 2 to 5 year

    Qualification: Bachelor’s Degree holder

    Salary: AED 4000 to 6000

    Location: Dubai, United Arab Emirates

    Company: Confidential


    Urgent hiring for a Call Centre Quality Analyst Arabic speaker with Excellent English-Dubai.

    Job Requirements:

    • Performs call monitoring and provides trend data to
    • QA/Ops management team.
    • Participates in design of call monitoring formats and Quality standards.
    • Uses quality monitoring data management system to
    • Compile and track performance at team and individual level.
    • Performs monitors of contact center touchpoints (email,
    • Inbound, outbound, chat…etc.).
    • Participates in customer and client listening programs
    • To identify customer needs and expectations.
    • Provides actionable data to various internal support groups as needed.
    • Coordinates and facilitates call calibration sessions.
    • Provides feedback to call center agents and leaders (coaching competencies).
    • Prepares and analyzes internal and external quality reports for management staff review.
    • Applicant must be currently based in U.A.E and available to join immediately
    Upload your CV/resume or any other relevant file. Max. file size: 128 MB.

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