CUSTOMER SERVICE EXECUTIVE

    TOTAL UAE LLC

    Job Description

    JOB ACTIVITIES

    • Communicate/ Respond to customer inquiries/messages received by telephone or email daily.
    • Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
    • To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.
    • To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc…
    • Liaise with Logistics for delivery planning. (confirmed and insertion orders)
    • To ensure timely update of VAT records & documentation related to Direct Market & Dubai Export customers.
    • Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.
    • Coordinate with internal departments e.g., Logistics, Accounts, Technical and Marketing departments for customer’s requirements
    • Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
    • Non Blendable orders – to proactively update the customers the ETA and Tentative Delivery date.
    • Willing to take additional task during the absence of a team member.
    • Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates)
    • Aviation – data entry in the Aviation shared file and Avidial Portal, SAP order processing until invoicing, price upload request.

    JOB ACCOUNTABILITIES

    • Ensure shipments and requirements of customers are met & complied to achieve sales volume targets.
    • Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all time.
    • Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
    • Ensure adherence to compliance processes and guidelines specific to position’s roles and responsibilities.
    • Take active role (where required) in wider cross-organizational activities/projects.

    QHSE OBJECTIVES

    • Strict adherence and compliance towards Group QHSE policy with high Quality of QHSE performance and complying with affiliate’s QHSE Policy, Procedures & specific rules & regulations applicable to the area of activity at all time.
    • Participate in the training program to acquire QHSE knowledge
    • Reporting of near misses, incidents, hazards & injuries.
    • Strict adherence to QHSE requirements with full authority to stop any operation for safety reasons.

    Context and environment

    • Workplace is provided with facilities necessary to ensure smooth flow of the job (e.g. computer, printer, scanner, copier, telephones, internet thru a standby PC)
    • PRO support to do legwork

    Candidate profile

    Qualifications / experience required

    Knowledge:

    • Person with experience in the supply chain and customer service area in an international environment.
    • Familiar with Export Documentation (BL, Inv, PL…) and Customs rules.
    • Knowledge in INCOTERMS 2020 is an advantage.
    • Familiar with LPO, Proforma Invoice, Delivery Note and Invoice.
    • SAP Knowledge

    Skills:

    • Excellent interpersonal skills
    • Excellent in Analyzing information, Problem solving and Resolving conflict
    • Very good commercial knowledge in handling Letters of Credits and export documentations
    • Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
    • Good product and market knowledge
    • Arabic/ Hindi language proficiency is an advantage.
    • Ability to recognize sales business and tackle concern with good negotiation elements
    • Team Player attitude and adaptive

    Experience:

    • 1 to 3 years of experience in a similar role

    Education:

    • Graduate in Commerce, Supply Chain

    To apply for this job please visit krb-sjobs.brassring.com.