Customer Services Executive

    Last updated on September 30th, 2021 at 05:57 am

    TASC Outsourcing

    Job Description

    Our client is a Leading MNC Insurance Company. They are now looking for a Customer Service Executive to join them.
    Roles & Responsibilities
    • Provide extraordinary service to our customers via phone, email, and other access channels
    • Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
    • Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
    • Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
    • Being a role model for the team demonstrating outstanding personal behaviours and performance
    • Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
    • Handling patients, referral sources, and administrative department inquires
    • Preferred Insurance domain experience
    • Preferred immediate joiners
    • Proven work experience as a Customer Service Executive
    • Good time-management skills
    • Great interpersonal and communication skills
    • MBA/ BBA/ etc.
    • Minimum 2 to 5 years of relevant experience

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