The purpose of this position is to manage the operational activities of IT systems and to ensure that integration services are provided 24 x 7, quality and approved SLAs.
This work is managerial in nature to manage current managed service partner, but require in depth technical knowledge of Integration Process & Business Processes Monitoring across both fixed and mobile domains and needs to coordinate with other technical specialists and may require discussion, negotiation up to Director levels & business owners for analyzing requirements, defining solutions and business processes to fulfill business requirements.
1- This role will manage the operations of various application and ensure its running smoothly. the person should have strong CRM, Oracle Database experience. It will be great to have SQL database expeaince and Java as well.
2- It will manage a vendor from engineers and technicians and therefore, its important to be hands-on to challenge the KPI and processes performance and challenge it to maximize MSP deliverables.
3- Managing SLAs & KPIs for following IT systems (Siebel CRM, MS CRM, OM+)
4- Technically review and validate change requests related to online applications (Siebel CRM, MS CRM, OM+) to ensure smooth implementation and to avoid service interruptions.
5- Enhance / improve data quality between several IT platforms to provide accurate reports to management.
6- Planning and executing regular enhancements & expansions of the applications and infrastructure components for meeting the growth in capacity & performance as per the business needs..
Must Have Skills required to be successful in this role:
§ Minimum 8 years of experience in Application Management, Operations, CRM (Customer Relationship Management System) OR integration solutions in Telecom industry
§ Minimum Bachelor degree in Application Development OR Programming OR Computer Engineering, Computer science or Information Management
Knowledge & Skills:
§ Managerial and Team Leading Capabilities
§ Analytical thinking
§ Problem Solving and Decision Making
§ Team Work and Cooperation
§ Good communication skills
§ Initiative and Commitment to Achieve
§ Telecom Business knowledge and experience
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