Front Office Supervisor


Experience: 1 – 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.

Qualification: Bachelor’s Degree is required

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential


Hiring Front Office Supervisor

Main Duties:

Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to

  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel’s systems.
  • Maintains and improves the quality of the guests experience
  • Processes all payments according to established hotel requirements
  • Provides information and assistance to all guests and visitors
  • Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  • Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  • Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
  • Assists guest services, housekeeping and maintenance staff with accommodating guest requests
  • Creates a work environment that promotes teamwork, recognition and mutual respect.
  • Maintains confidentiality of all guests
  • Provides ideas and suggestions for new products, services, technology and processes to ensure the resort’s vision and in anticipation of changing guest needs.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
  • Maintains and controls safe while on duty, keeping detailed records of all transactions.
  • Provides new hires with adequate training and ongoing training for all other front desk employees.
  • Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
  • Works diligently at continuously working with Front Office Manager on operation improvements.
  • Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
  • In order to be qualified for this role you should possess the below criteria:
  • High school diploma or equivalent experience required
  • Must be able to speak the English language clearly and fluently or local/regional language standard.
  • Provide excellent customer service and maintain a professional demeanor.
  • Ability to communicate effectively with others both verbally and written
  • Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
  • Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.