Manager/Business Account Management


    Brief Description

    1. To receive, filter and prioritize business demand from all Etisalat Business Stakeholders
    2. To provide feedback on Business demand progress and status
    3. To address client concerns and ensure the resolution of issues in a timely manner.
    4. To retain accounts through the development of strong relationships with key business

    Detail Description

    Plans , prioritizes and monitors exiting project portfolio and new projects .comparing with prioritization of production support lines for optimal resource allocation
    Coordinates and promotes the project launch of the most beneficial projects and lowers in priority less important projects in coordination with stakeholders department.
    Prepares individual project information and communicates project status (including development and change charts) to decision gates/governance bodies
    Ensures effective and efficient project delivery
    Administers all project status reports in order to provide management with up-to date information regarding project?s progress , benefits and major risks
    Prepares various reports for diverse governance bodies and IT management in order to support decision making processes
    Provides clear direction ,sets targets , prioritization tasks and assigns responsibilities for the project portfolio management team(senior manager only)
    Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
    Retain accounts through the development of strong relationships with key decision makers and users within an organization.
    Ensure customers are proficient in using services by identifying user needs and providing training and consultative services.
    Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.
    Identifies and addresses potential improvement areas leading to a higher rate of successful projects within CIT and Stakeholders.
    Evaluates interdependencies between individual projects and optimizes sequential completion of projects maximizing benefits for Etisalat while reducing risks.
    Ensures interdependent projects are launched and completed according to prioritization criteria

    Job Requirements

    1. Formal Education Required: Bachelor?s Degree in Science, computer Science, BCA.
    2. Related Professional Training, Certification or Membership: PMP, ITIL, TOGAF and COBIT
    3. Years & Field of Experience required: 5-6 years of experience in IT Project portfolio Planning, telecom experience preferred

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