Sales Coordinator – Dubai

    Confidential Company

    Job title – Sales Coordinator Customer Service Unit – Middle East Responsibilities and stakeholders bull Efficient delivery of up to 2 000 Mts of business per month bull Sales value between 1 0 million to 2 0 million per month bull Emails administrative documentation for over 400 – 500 documents per month purchase orders proforma invoices quotations commercial invoices order confirmations amp delivery advises for exemption and duty paid documents Experience a Customer service experience required with minimum 2 years experience b ERP experience Key Accountabilities and Responsibilities bull Agree with the commercial team customer monthly pricing orders expected amp customer delivery schedules bull Processing of order confirmation proforma invoices and uploading any new customer details into CRM bull Coordinate with planning the production of customer orders confirming availability of products on a daily basis and issuing order confirmations Liase with logistics shipping and credit control to ensure customer orders are delivered on time and in full bull To prepare all relevant custom documents duty exemptions duty paid documents update and upload all customer related documents into CRM bull Circulate daily delivery plan for local customers to logistics bull Issue purchase requistions for the procurement of traded products from SBUK amp ATC Canada updating customers accordingly of delivery schedule bull Communication with customers on daily basis following up on their purchases orders requirements throughout the month and their delivery schedules bull Action sample requests in CRM enter customer complaints in 8D and direct any technical inquiries to the Account Manager bull To cover the CSU in the absence of any staff member within that department bull Another other task reasonably requested Skills Knowledge amp Aptitude a Computer skills MS Office b Written and spoken English c Sales negotiating skills d Experience in export markets and free zone documentation e Technical knowledge of composites

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