Al Tayer

    Job Purpose

    • To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

    Essential Roles and Responsibilities
    Functional Roles and Responsibilities

    • Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

    • Analyse sales data to maximize sales on day to day basis

    • Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

    • Ensure that the standards of grooming, presentation and professional conduct are set and maintained

    • Motivate team members to achieve shared goals and acknowledge team and individual successes

    • Ensure all new starters are inducted into the department team

    • Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

    • Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

    • Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

    • Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

    • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

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