Apparel Group
Key Responsibilities :
- Answer general customer inquiries through calls, chats, and emails until the inquiry is closed.
- Review orders daily for potential fulfillment issues and address any identified problems.
- Manage customer accounts, including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
- Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
- Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
- Work with Operations to address and resolve store issues.
To apply for this job please visit ediu.fa.em2.oraclecloud.com.
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