Apparel Group Jobs – Customer Service Representative

Key Responsibilities :

• Answer general customer inquiries through calls, chats, and emails until the inquiry is closed.
• Review orders daily for potential fulfillment issues and address any identified problems.
• Manage customer accounts, including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
• Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
• Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
• Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
• Work with Operations to address and resolve store issues.