Confidential
Position: Assistant Service Manager | Location: Dubai, United Arab Emirates | Employment Type: Full Time | Industry: Automotive and aftersales services
Job Overview
A leading automotive organization in Dubai is seeking an experienced Assistant Service Manager to support its aftersales and workshop operations. The role is intended for a professional with dealership or large-workshop experience, particularly across European and luxury vehicle brands. The successful candidate will support the Service Manager and help deliver an efficient customer experience from vehicle reception through collection.
The assistant manager will supervise service advisors and workshop activity, monitor service standards and help resolve customer concerns. The role also requires familiarity with dealer management systems, CRM tools and Excel. Applicants must currently reside in the UAE and hold a valid UAE driving licence.
Key Responsibilities
- Support the Service Manager with daily workshop and aftersales operations.
- Coordinate the customer journey from vehicle reception and service approval through final delivery.
- Supervise service advisors and workshop activities to maintain service quality and workflow.
- Act on behalf of the Service Manager during periods of absence.
- Build customer relationships, handle negotiations and identify appropriate additional service opportunities.
- Use DMS, CRM systems and Excel to monitor operations and prepare reports.
Requirements and Qualifications
- At least 5 years of automotive aftersales experience is required.
- Applicants should have 2 or more years as a Senior Service Advisor or Assistant Service Manager.
- Experience with multiple vehicle brands, especially European and luxury vehicles, is expected.
- Dealership or large independent workshop experience is preferred.
- A Degree in Automotive or Mechanical Engineering is required.
- Knowledge of electric and hybrid vehicles is an advantage.
- Strong customer service, negotiation and upselling skills are important.
- Proficiency in DMS, CRM and Excel, English communication and a valid UAE driving licence are required.
- Candidates must currently be based in the UAE; Arabic is an advantage.
Skills and Candidate Profile
The ideal candidate will be operationally strong and customer focused, with the confidence to guide service advisors and coordinate workshop priorities. Good technical awareness, clear communication and the ability to manage customer expectations are essential. The assistant manager should be able to maintain service continuity and make sound decisions when the Service Manager is unavailable.
Experience: At least 5 years in automotive aftersales, including 2+ years as a Senior Service Advisor or Assistant Service Manager. Qualification: Degree in Automotive or Mechanical Engineering. Estimated Salary: AED 8,000–10,000 per month. Company: Confidential.
To apply for this job email your details to Linda@gmsolutions.ae
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