Customer Service Opportunities – Emirates Group

Customer Service Opportunities – Emirates Group

📍 Location: Dubai, United Arab Emirates
📁 Job Category: Customer Service
🔢 Openings: 129+ Roles

Your Opportunity to Thrive with Emirates Group

Join one of the world’s most iconic and innovative aviation brands – the Emirates Group, home to Emirates Airline and dnata. Whether you’re passionate about delivering face-to-face service or supporting customers remotely, we have a Customer Service role that fits your aspirations. Be part of a global team shaping unforgettable travel experiences every day.

Available Roles

I. Customer-Facing Roles

🔹 Airport Services Agent (Emirates/dnata)

• Deliver seamless experiences at check-in, boarding, and baggage handling.
• Ensure passenger comfort and support during their airport journey.

🔹 Marhaba Services Agent

• Provide premium travel assistance to VIPs, families, unaccompanied minors, and passengers with special needs.
• Create a welcoming and personalized experience throughout their time at the airport.

II. Back-Office Role

🔹 Contact Centre Agent

• Act as the voice of Emirates via phone, chat, social media, and email.
• Provide accurate travel information and resolve customer queries with empathy and efficiency.

Hiring Process

1. Apply Online – Submit your application.
2. Review – Our recruitment team evaluates your fit.
3. Assessment – Shortlisted candidates complete an interactive, gamified video interview via HireVue.
4. Offer – Successful candidates receive a formal offer and benefit package.

Qualifications

• Fluency in English (spoken and written); knowledge of additional languages is a plus.
• High school certificate / A-levels or equivalent.
• Excellent interpersonal and communication skills.
• Willingness to work in shift-based roles and wear a uniform (for front-line jobs).
• PC skills (Microsoft Word, Excel, Email).

Additional for Contact Centre roles:

• Fluency in one or more of the following: Arabic, French, German, Italian, Japanese, Korean, Mandarin, Czech.
• Fast, accurate typing and excellent written communication skills.
• Sales-minded with a strong customer focus.

Why Join Us?

• Tax-free salary
• Industry-exclusive travel benefits – Discounted flights and hotel stays worldwide
• Full-time and part-time options available
• World-class training and development opportunities
• Experience life in Dubai, a vibrant, cosmopolitan hub