Emirates Group
Customer Service Opportunities – Emirates Group
📍 Location: Dubai, United Arab Emirates
📁 Job Category: Customer Service
🔢 Openings: 129+ Roles
Your Opportunity to Thrive with Emirates Group
Join one of the world’s most iconic and innovative aviation brands – the Emirates Group, home to Emirates Airline and dnata. Whether you’re passionate about delivering face-to-face service or supporting customers remotely, we have a Customer Service role that fits your aspirations. Be part of a global team shaping unforgettable travel experiences every day.
Available Roles
I. Customer-Facing Roles
🔹 Airport Services Agent (Emirates/dnata)
- Deliver seamless experiences at check-in, boarding, and baggage handling.
- Ensure passenger comfort and support during their airport journey.
🔹 Marhaba Services Agent
- Provide premium travel assistance to VIPs, families, unaccompanied minors, and passengers with special needs.
- Create a welcoming and personalized experience throughout their time at the airport.
II. Back-Office Role
🔹 Contact Centre Agent
- Act as the voice of Emirates via phone, chat, social media, and email.
- Provide accurate travel information and resolve customer queries with empathy and efficiency.
Hiring Process
- Apply Online – Submit your application.
- Review – Our recruitment team evaluates your fit.
- Assessment – Shortlisted candidates complete an interactive, gamified video interview via HireVue.
- Offer – Successful candidates receive a formal offer and benefit package.
Qualifications
- Fluency in English (spoken and written); knowledge of additional languages is a plus.
- High school certificate / A-levels or equivalent.
- Excellent interpersonal and communication skills.
- Willingness to work in shift-based roles and wear a uniform (for front-line jobs).
- PC skills (Microsoft Word, Excel, Email).
Additional for Contact Centre roles:
- Fluency in one or more of the following: Arabic, French, German, Italian, Japanese, Korean, Mandarin, Czech.
- Fast, accurate typing and excellent written communication skills.
- Sales-minded with a strong customer focus.
Why Join Us?
- Tax-free salary
- Industry-exclusive travel benefits – Discounted flights and hotel stays worldwide
- Full-time and part-time options available
- World-class training and development opportunities
- Experience life in Dubai, a vibrant, cosmopolitan hub
To apply for this job please visit www.emiratesgroupcareers.com.
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