Confidential
Job Overview
A Dubai-based Forex CFD company is recruiting a Customer Support Executive to assist clients and support daily service operations. The role is intended for a candidate with at least one year of UAE-based experience in the Forex CFD industry and the ability to communicate clearly in English and Hindi. The successful applicant will respond to client enquiries, help with trading platform concerns and coordinate with internal teams to provide a professional customer experience. Arabic language ability is an added advantage.
Key Responsibilities
- Respond to customer enquiries through the company’s support channels and provide timely assistance.
- Help clients with Forex CFD-related questions and common trading platform concerns.
- Maintain professional communication and handle customer concerns calmly and effectively.
- Support client onboarding and other service-related processes.
- Coordinate with internal teams when a query requires additional assistance or follow-up.
- Keep customer interactions organized and support consistent service standards.
- Work in a fast-paced financial services environment while maintaining accuracy and professionalism.
Requirements
- At least one year of UAE-based experience in the Forex CFD industry is mandatory.
- Good English and Hindi communication skills are required.
- Knowledge of customer support processes and trading platforms is preferred.
- Arabic language skills are an added advantage.
- Strong problem-solving and customer-handling abilities.
- Ability to communicate professionally and work effectively in a fast-moving environment.
- Maintain care and accuracy when handling client enquiries and service information.
Required Qualifications
- The vacancy does not state a mandatory degree or professional certificate.
Skills
- Forex CFD industry knowledge
- Trading platform support
- Customer communication and issue resolution
- Client onboarding coordination
- English and Hindi; Arabic is an advantage
Employment Details
This is a full-time position in Dubai, United Arab Emirates, with a stated salary of up to AED 5,000 per month. Benefits listed include company-sponsored visa, medical insurance and career growth opportunities.
To apply for this job email your details to ifra@xau.trade
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