dnata Jobs – Senior Sales Executive

Job Description:

As a Senior Sales Executive you will promote, sell, and grow services for B2B Corporate accounts (Travel agencies, MICE, hotels, event organisers etc) through a structured sales process and marketing strategy. Negotiate and contract products, develop customer relationship to maintain the brand as a leader in the industry.

Job Responsibilities:

Plan

• Deliver the agreed B2B sales & marketing strategy to achieve individual and team targets.
• Research, consolidate, and develop new business opportunities through market intelligence and dynamic selling techniques.
• Prepare and deliver account presentations and sales performance reviews.
• Plan monthly operational meetings with Customer Relations Officers for key accounts, ensuring feedback is addressed.
• Analyse trends and innovations to expand product and service value propositions.

Lead

• Upsell and cross-sell dnata’s portfolio by actively managing customer relationships.
• Act as point of contact for new and existing customers, negotiating contracts and ensuring smooth implementation.
• Liaise with internal and external stakeholders to ensure successful service delivery and customer satisfaction.
• Manage corporate account contracts in compliance with company, legal, and financial requirements.
• Monitor financial exposure and resolve payment issues in collaboration with Group Finance.

Execute

• Expand market penetration across diverse sectors including business travel, trade, government, and corporate clients.
• Manage and update the customer database for effective tracking and engagement of 600+ UAE corporate accounts.
• Analyse monthly sales performance and implement corrective actions where necessary.
• Partner with the CRM team on customer satisfaction surveys, analyse results, and create action plans.
• Maintain Salesforce CRM with accurate customer, sales pipeline, and contract cycle information.
• Support audits, certifications, and compliance with corporate governance and safety policies.

Qualifications & Requirements

• Degree or Honours (12+3 or equivalent).
• Minimum 5 years of airport operations experience.
• Experience with a ground-handling organisation or travel industry; at least 3 years in sales, account management, and contract negotiation in a medium/large organisation.
• Strong financial management skills and business acumen.
• Ability to build and maintain long-term client relationships.
• Strong analytical and problem-solving skills.
• Proficient in Salesforce CRM or similar systems.
• Excellent negotiation and influencing skills.
• Must hold a valid UAE driving licence.

Job Details:

Company: dnata

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A