Receptionist – Emirates Group

Job Title: Receptionist – Medical Services

Location: Dubai, UAE
Department: Emirates Group Medical Services
Company: Emirates Group

Job Purpose:

Join the Emirates Group and contribute to a globally admired brand, where your work enhances the health and well-being of our employees. As a Receptionist in the Medical Services team, you will be responsible for supporting aviation medical licensing processes and ensuring smooth, high-quality front-desk operations across medical and dental reception areas. In this fast-paced, multicultural environment, your service and coordination skills will directly impact the efficiency and professionalism of our healthcare delivery.

Key Responsibilities:

Medical Licensing & Administration

• Coordinate processing of local and international aviation medical licences for flight and cabin crew.
• Liaise with internal stakeholders and external aviation authorities to ensure licensing procedures are completed accurately and on time.
• Maintain and update medical documentation, ensuring robust filing and recall systems in coordination with medical personnel.
• Organize and support Aviation Medical Board meetings, including handling correspondence with regulatory authorities.
• Initiate, monitor, and follow up on specialized electronic medical workflows (e.g., MEDIFs), ensuring resolution in coordination with relevant departments.
• Recommend process improvements based on workload trends and operational observations.

Reception & Telephone Room Operations

• Oversee the reception and telephone operations across medical and dental clinics.
• Monitor call volumes, waiting times, and dropped calls using telephony systems; execute resolution plans or escalate as needed.
• Ensure timely and accurate patient file preparation for appointments and handle front-line issues effectively.
• Maintain clean and orderly public areas in the clinic; coordinate with facilities teams for timely maintenance.
• Manage booking and use of clinic resources such as the conference room, library, and audiovisual equipment.
• Generate staff rosters to ensure adequate coverage for clinic hours and smooth service delivery.

Qualifications & Skills:

• Proficiency in spoken and written English.
• Computer literacy in Microsoft Word, Excel, and PowerPoint.
• Experience using multi-line business telephone systems.
• Previous experience in medical or dental administrative settings is an advantage.
• Strong interpersonal skills and experience in customer-facing roles are preferred.
• Highly organized, detail-oriented, and capable of multi-tasking in a high-pressure environment.

Why Join Emirates Group?

• Tax-Free Salary: Competitive compensation with no income tax.
• Industry-Leading Benefits: Travel perks including flight discounts, hotel deals, and more.
• Career Growth: Ongoing training and development in a global organization.
• Lifestyle in Dubai: Experience life in a vibrant, cosmopolitan hub.

Start your journey with a global aviation leader.
Apply now at www.emirates.com/careers and discover the possibilities of working and living in Dubai.