STORY Hospitality – Al Maya Island & Resort
Job Overview
STORY Hospitality is seeking a welcoming and service-minded Front Office Associate for Al Maya Island & Resort in Abu Dhabi. As a key point of contact for arriving, departing, and in-house guests, the receptionist helps create a smooth stay through efficient desk operations and courteous communication. The role includes reservations and guest-record management, payment handling, coordination with other resort departments, and clear shift handovers. It is a full-time, onsite position for a hospitality professional who can remain organized and calm in a guest-focused environment.
Key Responsibilities
- Welcome guests and complete check-in and check-out procedures accurately.
- Respond to questions, requests, and concerns with professionalism and courtesy.
- Maintain guest profiles, reservations, and villa allocations in OPERA Property Management System.
- Handle payments, cash transactions, and cashier closing procedures accurately.
- Coordinate with Housekeeping, Reservations, Sales, and other teams regarding arrivals, departures, and VIP guests.
- Monitor room and villa status, prepare daily reports, manage reception emails, and document shift handovers.
- Promote resort services and maintain a clean, organized, secure reception area.
Requirements
- Diploma holder with at least one year of hospitality front-office or reception experience.
- At least two years of hands-on experience using OPERA PMS.
- Basic computer proficiency and accurate record-keeping habits.
- Fluency in Arabic and English.
- Strong customer-service, communication, and problem-solving skills.
- Flexible to work shifts and willing to relocate to or commute to Abu Dhabi.
Qualifications and Experience
A diploma is required. The listing specifically calls for a minimum of one year in front office or reception and two years of OPERA PMS experience, preferably in a resort setting.
Key Skills
- OPERA property management system
- Guest reception and front-office procedures
- Reservation, room, and villa record management
- Cashiering and daily operational reporting
- Arabic and English guest communication
Employment Details
- Company: STORY Hospitality – Al Maya Island & Resort
- Location: Abu Dhabi, United Arab Emirates
- Employment Type: Full Time
- Industry: Hospitality & Hotels
- Experience: Minimum 1 Year Front Office; 2 Years OPERA PMS
- Qualification: Diploma
- Salary: Estimated AED 3,500–5,000 per month
To apply for this job email your details to careers.almaya@almayauae.com
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