Front Office Supervisor

Flora Hospitality is seeking an experienced and customer-focused Front Office Supervisor to join its team in Dubai, supervising daily front office activities and delivering exceptional guest services in a luxury hotel environment.

Key Responsibilities:

• Supervise front office operations and ensure efficient daily workflow.
• Manage guest check-in, check-out, and front desk service procedures.
• Provide leadership and support to front office team members.
• Handle guest requests, concerns, and complaints professionally.
• Maintain accurate cash handling and payment processing procedures.
• Coordinate with other departments to enhance guest satisfaction.

Requirements:

• Prior experience in a similar Front Office Supervisor role within a 4 or 5-star international hotel chain.
• Bachelor’s Degree or Diploma in Hospitality Management.
• Proficiency in Opera PMS.
• Strong knowledge of hotel operations and front desk procedures.
• Excellent leadership, communication, and organizational skills.
• Fluent in English with excellent hospitality etiquette.