Guest Relations Officer

    • Full Time
    • Dubai

    Shangri-La Hotel, Dubai

    Shangri-La Hotel, Dubai
    The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities.
    Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.
    The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
    As Service Associate – Guest Relations Officer, we rely on you to:

    • Assist hotel guests efficiently, courteously and professionally
    • Take care of all VIP guests and coordinate with all concerned departments to fulfill guest needs and requests.
    • Review and prepare next day’s arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.

    We are looking for someone who:

    • Takes pride in being a hotelier
    • Loves interacting with guests and customers
    • Communicates and writes with fluency in English
    • Enjoys crafting creative and best-fit solutions
    • Preferably has relevant experience with an international 5* hotel
    • Has strong interpersonal and communication skills

    To apply for this job email your details to