Guest Service Agent

Job Overview: Source details: guest check-in/out, reservations, room assignments, payments, guest requests, interdepartmental coordination and flexible hospitality shifts.

Radisson Beach Resort Palm Jumeirah is hiring for the position of Guest Service Agent in Dubai (Palm Jumeirah), United Arab Emirates. This is a full-time opportunity intended for candidates who can take responsibility for day-to-day duties, maintain accurate records, coordinate with relevant stakeholders, and contribute to efficient business operations. Applicants should review the stated experience and qualification requirements carefully before submitting an application.

The successful candidate will be expected to organize priorities, communicate professionally, complete assigned activities within deadlines, and follow the employer’s procedures and quality standards. Depending on the role, the position may involve customers, employees, suppliers, vendors, government authorities, project teams, technical personnel, or senior management. Attention to detail and dependable follow-up are important because the work supports ongoing operational performance.

Key Responsibilities

• Carry out the core duties associated with the Guest Service Agent position and follow established company procedures.
• Coordinate with internal departments and external stakeholders when information, approvals, materials, services, or support are required.
• Maintain accurate records, documentation, trackers, reports, or system information relevant to the role.
• Monitor assigned tasks and follow up on pending actions to support timely completion.
• Identify routine issues, communicate them promptly, and assist with practical resolution or escalation.
• Maintain professional communication and contribute to a positive customer, employee, project, or operational experience.
• Follow applicable safety, quality, confidentiality, compliance, and workplace requirements.
• Carry out the core duties associated with the Guest Service Agent position and follow established company procedures.
• Coordinate with internal departments and external stakeholders when information, approvals, materials, services, or support are required.
• Maintain accurate records, documentation, trackers, reports, or system information relevant to the role.
• Monitor assigned tasks and follow up on pending actions to support timely completion.
• Identify routine issues, communicate them promptly, and assist with practical resolution or escalation.
• Maintain professional communication and contribute to a positive customer, employee, project, or operational experience.
• Follow applicable safety, quality, confidentiality, compliance, and workplace requirements.

Candidate Requirements

• Experience: Front Office/Guest Service experience preferred
• Qualification: Diploma/Bachelor’s in Hospitality or Hotel Management
• Salary: AED 3,000–4,500 estimated
• Strong communication, organization, attention to detail, and follow-up skills.
• Ability to manage priorities and work effectively in a deadline-driven environment.
• Good teamwork skills and a professional approach to customers, colleagues, suppliers, or other stakeholders.

Skills and Work Environment

The role requires a dependable and organized working style. Candidates should be comfortable using relevant workplace systems and maintaining accurate information. Where the position involves technical, financial, HR, hospitality, sales, logistics, procurement, or customer-facing duties, practical knowledge should be applied carefully and consistently. UAE or GCC experience is relevant where specifically stated by the source. Applicants should also be prepared to meet the normal scheduling and operational requirements associated with the position.

How to Apply

Interested candidates should submit an updated CV to [email protected]. The CV should clearly highlight relevant experience, qualifications, technical skills, and UAE/GCC exposure where applicable. Applicants should identify the vacancy title in the email subject and include a concise professional introduction. Candidates should verify recruitment details with the employer and should not make payments to obtain employment.

Application Email: [email protected]
Location: Dubai (Palm Jumeirah), United Arab Emirates
Employment Type: Full Time