Naumi Hotels
Job Overview
Naumi Hotels is looking for a customer-focused Guest Service Agent to support front desk operations in Dubai. The position involves welcoming guests, assisting with check-in and check-out, responding to requests, and maintaining dependable guest records. It suits a hospitality professional who can deliver courteous service and coordinate effectively with hotel colleagues.
Employment type: Full Time. Location: Dubai, United Arab Emirates. Estimated compensation: AED 3,500–5,500 per month (estimated). Final pay and employment terms should be confirmed during recruitment.
Key Responsibilities
- Welcome guests at the front desk and provide clear guidance during arrival and departure.
- Support check-in, check-out, reservation questions, and other front office transactions.
- Respond promptly to guest requests and handle concerns with professionalism and discretion.
- Update guest profiles and related records accurately in the hotel system.
- Coordinate with relevant departments to follow up on room and service requests.
- Help maintain smooth daily front office activity and consistent service standards.
Requirements and Qualifications
- At least one year of experience as a Guest Service Agent or in a Front Office role.
- Hands-on experience with OPERA Cloud is expected.
- Strong customer service, communication, and problem-solving abilities are required.
- Knowledge of hotel front office operations and hospitality standards is important.
- Candidates should be based in Dubai or available to work there.
- A professional, patient, and detail-oriented approach is essential.
Skills and Employment Details
Strong guest rapport, organized record handling, and the ability to prioritize requests will support this position. Applicants should be comfortable using property management software, sharing clear updates with other departments, and remaining welcoming during busy check-in periods or when several issues need attention at once.
To apply for this job email your details to jeevan.selvaraj@naumihotels.com
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