Helpdesk & IT Support Specialist

Dicetek UAE is hiring an experienced Helpdesk & IT Support Specialist for a government project in Dubai, offering a great opportunity to contribute to a highly regulated, dynamic IT environment.

You’ll provide first and second-level technical support, assist with application and infrastructure coordination, and support IT compliance activities. Candidates with a notice period of 30 days or less are encouraged to apply.

What you’ll do:

• Provide L1/L2 helpdesk and desktop support to end users
• Troubleshoot hardware, software, network connectivity, and access-related issues
• Support business applications and coordinate with external vendors as needed
• Assist with infrastructure operations including servers, networks, and system monitoring
• Participate in IT deployments, upgrades, system testing, and operational improvements
• Maintain IT documentation and support audit and compliance processes

What you’ll bring:

• Strong L1/L2 helpdesk and desktop support experience
• Hands-on troubleshooting of hardware, software, networking, and user access issues
• Exposure to application support and vendor coordination
• Basic knowledge of IT infrastructure: servers, networks, and monitoring tools
• Experience in government or regulated environments is preferred
• A valid UAE driving licence (mandatory)
• Notice period of 30 days or less