IT Manager

Job Summary

• To define, lead and manage the Infrastructure strategy, architecture, security and recoverability of all Infrastructure Services.
• Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies.
• Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA).

Key Accountabilities

• Accountable for the availability, reliability and uptime of all Infrastructure Services.
• Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations.
• Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times.
• Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements.
• Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment.
• Responsible for developing and maintaining agile, high speed, secure offshore communication systems.
• Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs.
• Responsible for bringing technology improvements and enhancements in support of the paperless, automation business.
• Responsible for license compliance across all Infrastructure services.
• Annually supporting 3000 incidents and requests.
• Implementing 200 Infrastructure Changes.
• Delivering 15 projects

Required Skills

• Degree educated in IT or a related discipline.
• Information Technology Infrastructure Library (ITIL) V3 Certified.
• 10+ Years experience working within an Infrastructure environment.
• 5+ Years experience managing an Infrastructure team.
• 5+ Years experience managing IT Security strategy and services.
• Strong Project Management skills and experience.
• Experience in Customer Service and Service Delivery using agreed Service Level Agreements.
• Understanding of Local Area Network (LAN)/Wide Area Network (WAN)/Wireless/Video/Long Term Evolution (LTE) technologies.
• Understanding of voice technologies and voice/network convergence.
• Understanding of process control networks or Supervisory control and data acquisition (SCADA) networks.
• Strong communicator to both technical and business users.
• Demonstrate an ability to plan and prioritise work schedules.
• Ability to demonstrate an understanding of important market trends in the IT Industry.
• Ability to think strategically in planning and anticipating changing business priorities.

Benefits

• 25 days annual leave
• Medical Insurance for employee, spouse and children, up to a maximum of 3 children
• Travel Allowance (paid annually for employee, spouse and children, up to a maximum of 3 children)
• Education Assistance of AED 35,500 (on reimbursement basis, per annum per child, up to 3 children)
• Discretionary Bonus Payment
• Working hours from 7am to 3.30pm, Sunday to Thursday