Katrina Coffee and Cakes Careers in Dubai

Katrina Coffee and Cakes Careers in Dubai

Location: Dubai, UAE

Industry: Food & Beverage / Café

Position: Branch Supervisor

Introduction:

Katrina Coffee and Cakes is a growing café brand in Dubai known for quality products and customer-focused service. We are seeking an experienced and driven Branch Supervisor to oversee daily operations, improve sales performance, and support business growth across our outlets.

Key Responsibilities (Operations):

• Oversee daily operations across multiple stores to maximize revenue and control costs
• Resolve operational issues and take supervisory-level decisions
• Improve, implement, and monitor Standard Operating Procedures (SOPs)
• Ensure full compliance with F&B hygiene, health, and safety standards
• Manage monthly inventory verification, stock accuracy, and loss prevention
• Coordinate with maintenance, IT, and external service providers
• Monitor equipment maintenance and raise repair tickets
• Support new store openings and new concept evaluations

Sales & Marketing Responsibilities:

• Improve existing sales channels including walk-in customers, delivery aggregators, and social media
• Identify and implement new sales channels, products, and customer segments
• Launch approved in-store and digital promotions
• Coordinate with marketing agencies, freelancers, and photographers
• Train store teams on sales techniques and product knowledge
• Drive customer satisfaction ratings (Google Maps, Zomato, Talabat)
• Achieve sales growth and net profit targets for existing stores
• Conduct market feasibility studies and prepare business proposals

Candidate Requirements:

• Proven supervisory experience in F&B or café operations
• Strong leadership, communication, and problem-solving skills
• Solid understanding of sales performance, inventory control, and SOP management
• Ability to manage multiple outlets and work under pressure

How to Apply:

Interested candidates may send their CV to

📧 [email protected]