Payment & Customer Support Executive

Confidential company is hiring a Payment & Customer Support Executive in Dubai, United Arab Emirates. This full time opportunity is suited to professionals who can bring practical experience, strong communication and a reliable approach to day-to-day responsibilities. The position is within the Finance / FinTech / Payment Services sector and offers the opportunity to contribute to organized operations, quality service and business objectives.

The successful candidate will be expected to take ownership of the responsibilities associated with the role and work effectively with colleagues, managers, clients, customers or other stakeholders. Attention to detail, time management and the ability to prioritize work are important, particularly when handling multiple activities or deadlines. Candidates should be comfortable following company procedures, maintaining accurate records and communicating progress or issues in a professional manner. Where the role involves site, customer, technical or operational work, practical problem-solving and the ability to respond calmly to changing requirements will also be important.

Key Responsibilities

• Process and verify payments, refunds and reimbursements.
• respond to payment queries.
• monitor gateways.
• reconcile transactions and banks.
• coordinate with banks, vendors and internal teams.
• prepare reports and investigate discrepancies. Payment gateway experience, Excel/MS Office knowledge, customer service and problem-solving skills are important. Hindi is mandatory with good English, and immediate joiners are preferred..

Applicants should review the requirements carefully before applying. The advertised experience level is 1–2 years in payment operations, finance, AP, banking, FinTech or customer support, and the listed qualification is Bachelor’s Degree or Diploma in Finance, Accounting, Commerce, Business Administration, or related field (Estimated). Relevant industry experience, practical knowledge and the ability to work independently while supporting a wider team can strengthen an application. Candidates should also be prepared to demonstrate their previous achievements, technical or professional skills, and examples of how they have handled similar responsibilities.

The advertised salary is AED 4,500 – AED 6,500 per month (Estimated). Compensation and employment conditions should be confirmed directly with the employer during the recruitment process. The position is based in Dubai, United Arab Emirates. Candidates should make sure their CV clearly reflects relevant experience, qualifications, availability and location status where applicable.

How to Apply: Interested candidates should send an updated CV to [email protected]. Applicants should mention the exact position title, Payment & Customer Support Executive, in the email subject where appropriate and include relevant experience and contact details. Only information contained in the source vacancy should be relied upon for application requirements, and candidates should verify any interview, visa, notice-period or document requirements directly with the recruiting company.

For candidates preparing an application, it is useful to emphasize measurable responsibilities and relevant tools rather than submitting a generic CV. Highlight experience that matches the role, explain your contribution to previous teams, and present technical or operational skills in a clear format. Strong applications should also be easy to review, with recent employment, education and relevant certifications clearly listed. Because the vacancy is being advertised for the UAE market, applicants should ensure that their contact information and current availability are accurate and that any UAE-specific experience is clearly stated when relevant.

This vacancy description has been restructured for job-portal publishing while retaining the important role, location, employer, experience, qualification, salary and application details from the source listing. The expanded wording is intended to make the responsibilities and expectations easier for job seekers to understand without changing the core advertised requirements.