Senior Customer Service Executive

KRS Logistics is hiring for the position of Senior Customer Service Executive in Dubai, United Arab Emirates. This full-time opportunity is within the Logistics / Freight Forwarding sector and is suited to professionals who can contribute to day-to-day operations while maintaining high standards of quality, communication, accuracy, and service. The role provides an opportunity to work in a professional UAE environment and take responsibility for activities associated with the position.

The successful candidate will be expected to work in a structured and collaborative environment, coordinate effectively with colleagues and relevant stakeholders, and complete assigned duties within required timelines. Candidates should be able to demonstrate practical knowledge relevant to the role, a professional attitude, attention to detail, and the ability to adapt to changing priorities. Depending on the position, the role may involve customer interaction, technical coordination, documentation, teamwork, reporting, or operational follow-up. Applicants should carefully review the experience and qualification requirements before submitting their CV.

Key Responsibilities

• Manage customer accounts and coordinate import and export shipments from booking through final delivery.
• Provide customers with timely shipment updates and respond professionally to service enquiries.
• Coordinate with shipping lines, overseas agents, transporters, customers, and internal operations teams.
• Monitor vessel schedules, bookings, cut-off times, documentation, and shipment status.
• Prepare, review, and follow up on Bills of Lading, Air Waybills, Commercial Invoices, Packing Lists, Certificates of Origin, and VGM documents.
• Resolve shipment issues and customer concerns while maintaining service quality and operational deadlines.
• Track pending documents, payments, delivery arrangements, and other shipment requirements.

In addition to the core duties listed above, the selected candidate will be expected to maintain professional standards, communicate clearly, follow company procedures, and cooperate with internal teams and external stakeholders where applicable. The role requires reliability and consistent follow-through. Candidates should be comfortable taking ownership of assigned work, escalating issues when necessary, and keeping relevant records or updates accurate. Strong organization is particularly important because the position may require handling several tasks or priorities at the same time.

Candidate Requirements

• At least five years of logistics or freight-forwarding experience.
• Strong understanding of import/export processes and sea and/or air freight.
• Good knowledge of freight documentation and shipment coordination.
• Excellent communication, customer-service, follow-up, and problem-solving abilities.
• Able to manage multiple accounts and shipments independently under time pressure.

Additional Candidate Profile

Applicants should demonstrate good interpersonal skills, professional conduct, and a willingness to work as part of a team. Strong written and verbal communication, practical problem-solving, and the ability to meet deadlines will be useful in this position. Candidates already familiar with UAE business practices, industry standards, or relevant systems may be able to adapt more quickly where such knowledge is applicable. The employer may assess candidates based on their experience, technical or functional knowledge, communication skills, availability, and ability to perform the responsibilities of the role.

The advertised salary is an estimated range where stated and may depend on experience, qualifications, and the employer’s final offer. Applicants should confirm employment terms directly with the hiring company. Candidates should submit an updated CV that clearly presents relevant experience, qualifications, skills, and current availability. Where the source specifies immediate joining or UAE experience, applicants should highlight this information clearly in their application.

How to Apply

Interested candidates should send their updated CV to [email protected]. Use the position title as the email subject where appropriate and make sure your CV contains accurate contact details and clearly explains your relevant experience. Applications should be sent directly to the email address provided in the original job source. Only shortlisted candidates may be contacted by the employer.