Confidential
Call Center Agent is a full-time opportunity based in Dubai, United Arab Emirates within the Healthcare sector. The successful candidate will play an important role in handle incoming and outgoing calls professionally and courteously, while also helping the team respond to patient inquiries and provide accurate information about services.
This position suits a dependable professional who can take ownership of daily responsibilities, communicate clearly with colleagues and stakeholders, and maintain high standards of accuracy, quality, service, safety, or operational performance. Candidates should be comfortable managing priorities, following established procedures, maintaining organized records, and working effectively in a busy environment.
Role Details
- Employer: Confidential
- Location: Dubai, United Arab Emirates
- Employment: Full Time
- Experience: Not specified
- Qualification: Not specified
- Salary: AED 3,500–5,000 per month (Estimated)
Key Responsibilities
- Handle incoming and outgoing calls professionally and courteously.
- Respond to patient inquiries and provide accurate information about services.
- Schedule, update, and manage appointments when required.
- Maintain accurate call records and customer-interaction details.
- Escalate complex patient or service issues to the appropriate department.
- Protect customer confidentiality while delivering a positive service experience.
- Support routine call-center and administrative activities.
Requirements
- Previous call-center or customer-service experience is an advantage.
- Strong verbal communication and interpersonal skills.
- Excellent customer-service and problem-solving abilities.
- Comfortable working in a fast-paced healthcare environment.
- Good organization, attention to detail, and basic computer skills.
- Ability to work independently and as part of a team.
What You Will Contribute
What You Will Contribute: The successful candidate will support business goals through reliable execution, professional communication, attention to detail, and timely follow-up. A proactive attitude, teamwork, accountability, and willingness to learn internal processes will be important. The role also provides an opportunity to strengthen practical expertise while contributing to day-to-day operational success.
To apply for this job email your details to careers@csh.ae
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