Customer Service Executive

Hawk Freight Services FZE is looking for a Customer Service Executive who already knows the freight forwarding and logistics world inside out. This is a role for someone who’s comfortable being the calm, informed point of contact customers turn to when they need a shipment update or a problem solved.

You’ll manage customer inquiries end to end, coordinate with operational teams and overseas agents, and keep shipments moving smoothly from quotation through delivery — all while juggling a fast-paced logistics environment with a level head.

What you’ll be doing:

• Handling customer inquiries, service requests, and shipment updates
• Coordinating with operations teams, airlines, shipping lines, and overseas agents
• Preparing quotations and following up on shipment documentation
• Tracking shipments and keeping customers informed with timely status updates
• Resolving customer concerns with effective, practical solutions
• Maintaining strong relationships with existing customers
• Coordinating internally to keep shipment handling smooth end to end

What you’ll bring:

• 2–3 years of customer service experience in freight forwarding or logistics
• A solid understanding of air and/or sea freight operations
• Strong communication and interpersonal skills
• Good working knowledge of Microsoft Office
• The ability to multitask and stay on top of deadlines
• A customer-first mindset with a genuinely proactive approach