Milaya Capital
Job Overview
Milaya Capital is seeking a customer-focused Customer Service Officer to join its Dubai team. This full-time role is suited to a professional with one to two years of customer service experience and an academic background in commerce, accounting, finance or a related subject. The position combines direct customer support with routine account and payment administration, making accuracy and clear communication important. Experience in banking or financial services will be an advantage.
The successful candidate will respond to enquiries, assist with account and payment questions and help resolve complaints in a professional manner. The role also supports invoicing, reconciliation and record maintenance. Strong Excel skills are important for organizing information and preparing reports, while an understanding of KYC procedures will help the officer follow the company’s service and compliance processes.
Key Responsibilities
- Respond to customer enquiries about accounts, payments and general services.
- Handle complaints politely and follow up until the issue is resolved.
- Maintain accurate customer information and prepare reports using Microsoft Excel.
- Assist with payment reconciliation, invoicing and related follow-up activities.
- Check that customer processes follow applicable KYC requirements and company policies.
- Coordinate with colleagues to support timely service and efficient daily operations.
Requirements and Qualifications
- One to two years of customer service experience is required.
- A Bachelor’s degree in Commerce, Accounting, Finance or a related field is required.
- Strong Microsoft Excel skills are essential.
- Banking or financial services experience is an advantage.
- Excellent spoken and written English communication skills are expected.
- Candidates should be organized, attentive to detail and comfortable handling customer information.
Skills and Employment Details
The position calls for practical capability in Customer Service, Account Support, Payment Reconciliation, Invoicing, Microsoft Excel, KYC, Communication, Client Relations. Clear communication, accurate records and dependable follow-up are important.
This is a full-time opportunity in Dubai, UAE. The estimated salary is AED 5,500–8,000 per month. This is a full-time role located in Dubai.
To apply for this job email your details to careers@milayacapital.ae
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