Deow International
Job Overview
Deow International is seeking an experienced Customer Service Team Leader to guide service operations and support a high-performing customer-facing team in Dubai. The position is suited to a professional who can maintain service standards, handle customer concerns, coordinate with other departments, and help improve the efficiency and consistency of day-to-day support activities.
Key Responsibilities
- Guide daily customer service activities and support team members in meeting service expectations.
- Monitor service delivery and take steps to maintain high levels of customer satisfaction.
- Handle customer complaints and coordinate professional solutions to service-related problems.
- Work with internal departments to resolve issues and improve operational coordination.
- Review routine service processes and identify opportunities for practical improvements.
- Support back-office activities while maintaining consistent service quality and accurate follow-up.
Requirements and Qualifications
- Proven experience managing a customer service team is required.
- Strong leadership and team supervision skills are expected.
- Excellent communication and interpersonal abilities are important.
- Proficiency in Microsoft Office is required; ERP and CRM knowledge is preferred.
- Experience with back-office operations and cross-department coordination is beneficial.
Key Skills
The role requires knowledge of Customer Relationship Management systems, ERP platforms, and the Microsoft Office suite. Strong organization, problem-solving, communication, and people-management skills are needed to guide a team and support a consistent customer experience.
Employment Details
This is a full-time position in Dubai with a stated salary range of AED 8,000–10,000 per month. The expected qualification is a bachelor’s degree, alongside previous customer service team management experience.
To apply for this job email your details to hr@deowinternational.com
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