STORY Hospitality – Al Maya Island & Resort
Employment Type: Full Time | Location: Abu Dhabi, United Arab Emirates | Salary: AED 3,500–5,000 per month (estimated)
Job Overview
Al Maya Island & Resort is seeking a welcoming and service-minded Front Office Associate to support the guest experience from arrival to departure. The role is suited to a hospitality professional who can balance friendly guest interaction with accurate reservations, payments, room information, and administrative tasks. As a key contact for resort visitors, the successful candidate will help ensure that check-in, check-out, and day-to-day requests are handled smoothly. The position is based on site in Abu Dhabi and requires flexibility to work shifts.
Key Responsibilities
- Welcome arriving guests, confirm reservation details, and complete check-in and check-out procedures accurately and courteously.
- Use OPERA Property Management System to update guest profiles, villa allocations, reservations, room status, and booking notes.
- Answer questions, handle guest requests or concerns, and refer complex issues to the appropriate supervisor when needed.
- Process guest payments and cash transactions, complete cashier closing tasks, and report any discrepancies promptly.
- Coordinate arrivals, departures, and VIP requests with Housekeeping, Reservations, Sales, and other resort teams.
- Monitor room and villa status, prepare routine operational reports, manage reception emails, and record shift handovers.
- Promote resort facilities and services, encourage guest feedback, and keep the front desk neat, secure, and organized.
Requirements and Qualifications
- A diploma is required, together with at least one year of front office or reception experience in hospitality.
- At least two years of practical experience using OPERA PMS is required for reservations and guest record management.
- Fluency in Arabic and English and basic computer skills are necessary to communicate with a diverse guest base.
- Candidates should demonstrate patience, professional telephone and face-to-face etiquette, attention to detail, and sound judgment.
- Applicants must be able to work flexible shifts and commute to or relocate to Abu Dhabi.
Skills
Important skills include guest relations, hotel reception procedures, OPERA PMS, payment handling, written communication, problem-solving, confidentiality, and coordination across resort departments.
Additional Employment Details
This is a full-time, on-site hospitality position. The estimated monthly salary is AED 3,500–5,000. Candidates should be ready to support busy periods while maintaining a calm, courteous standard of service.
To apply for this job email your details to careers.almaya@almayauae.com
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