Naumi Hotels
Job Overview
Naumi Hotels is seeking a Guest Service Agent to support the hotel’s front office and deliver attentive service to guests in Dubai. The role is suitable for a hospitality professional who can handle questions courteously, coordinate requests across departments, maintain accurate guest information, and help visitors enjoy a smooth stay from arrival through departure.
Employment type: Full Time. Location: Dubai, United Arab Emirates. Estimated compensation: AED 3,500–5,500 per month (estimated). Final pay and employment terms should be confirmed during recruitment.
Key Responsibilities
- Welcome arriving guests and provide clear, professional assistance throughout their stay.
- Respond to questions, requests, and concerns and coordinate solutions with relevant teams.
- Support front desk operations and help maintain an efficient guest-service flow.
- Update guest information accurately within the hotel property management system.
- Coordinate with housekeeping and other departments to follow up on guest requirements.
- Maintain courteous communication and uphold expected hotel service standards during busy periods.
Requirements and Qualifications
- At least one year of experience in a Guest Service Agent or Front Office role.
- Hands-on experience with OPERA Cloud is required.
- Strong verbal communication, customer care, and problem-solving skills are important.
- Knowledge of front office processes, guest relations, and hospitality standards is expected.
- Candidates should be based in Dubai or available to join there.
- Professional presentation, patience, and attention to guest details are essential.
Skills and Employment Details
The role benefits from a calm and welcoming manner, careful information handling, and the ability to prioritize several guest requests. Familiarity with hotel booking and guest-management workflows will help the agent coordinate promptly with colleagues and maintain accurate service records.
To apply for this job email your details to jeevan.selvaraj@naumihotels.com
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