DRL Marketing Management
Job Overview
DRL Marketing Management is looking for a Level 1 IT Help Desk professional to provide first-line technical support in Dubai. The role supports users with everyday hardware, software, and network issues and includes account administration and Microsoft 365 assistance. Arabic language ability is required, together with practical knowledge of Active Directory and a customer-focused approach to troubleshooting.
Key Responsibilities
- Provide first-level technical assistance to employees and help resolve routine IT questions and service requests.
- Troubleshoot hardware, software, and network problems, recording the issue and the steps taken to resolve it.
- Create, update, and manage user accounts and permissions through Active Directory in accordance with access procedures.
- Support Microsoft 365 applications and services and assist users with common usage or access issues.
- Escalate incidents that require higher-level technical support while keeping the user informed about the resolution process.
- Maintain accurate records of incoming requests, troubleshooting actions, and completed support tasks.
Requirements and Qualifications
- Arabic-speaking ability is mandatory.
- Knowledge of Microsoft 365 applications and services.
- Experience or working familiarity with Active Directory.
- Strong troubleshooting and practical problem-solving skills.
- Good communication and customer support ability.
- Ability to work effectively in a fast-paced support environment.
Skills and Competencies
Core skills include Level 1 help desk support, hardware and software troubleshooting, basic network diagnostics, Microsoft 365, Active Directory, user account support, ticket documentation, and clear communication in Arabic and other required workplace languages.
Employment Details
Employment Type: Full Time. Company: DRL Marketing Management. Industry: Information Technology. Location: Dubai, United Arab Emirates. Salary: AED 4,500–5,000 per month. Arabic-speaking ability is mandatory.
To apply for this job email your details to Ushes.Na@drlmanagement.com
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