ESOL Global
Job Overview
ESOL Global is hiring an IT Helpdesk Engineer for a three-year contract in Abu Dhabi. The role is suited to an IT support professional who can resolve common hardware, software, and network issues while providing reliable assistance to end users. The successful candidate will provide Level 1 support, administer user accounts, troubleshoot connectivity, and manage service requests within agreed service levels. Applicants must have three to five years of relevant experience and be currently available in the UAE.
Key Responsibilities
- Provide Level 1 support and investigate hardware, software, and end-user technical problems.
- Support Windows 10 and 11, Microsoft Office 365, Outlook, and Microsoft Teams.
- Administer Active Directory accounts, assist with user access, and complete password resets.
- Troubleshoot LAN, Wi-Fi, VPN, and other general network connectivity issues.
- Record and manage IT service tickets, ensuring requests are addressed within agreed SLAs.
- Provide support for desktops, laptops, printers, and other office technology and peripherals.
- Communicate troubleshooting steps and resolutions clearly to users.
Requirements and Qualifications
- A diploma or bachelor's degree in Information Technology or a related discipline.
- Three to five years of experience in IT Helpdesk or Desktop Support.
- Hands-on knowledge of Windows operating systems, Microsoft Office 365, and Active Directory.
- Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
- Experience with ServiceNow, Jira, or ManageEngine is an added advantage.
- Applicants must currently be available in the UAE.
Skills and Competencies
- Desktop support, service-ticket handling, and user account administration.
- Hardware and software troubleshooting across common workplace devices.
- Clear communication, analytical thinking, and practical problem-solving.
Employment Details
Three-year contract in Abu Dhabi. The estimated monthly salary is AED 5,500–7,500. Applicants must be currently available in the UAE.
To apply for this job email your details to pragya.rai@esolglobal.com
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