IT People Consulting
Job Overview
IT People Consulting is seeking an IT Support Engineer in Dubai to provide practical technical support to end users and maintain workplace systems. The role includes troubleshooting devices, Windows and Microsoft 365 applications, user access, and network connectivity. Candidates should be service-minded and able to explain technical solutions clearly to users with different levels of IT knowledge. The engineer will help colleagues stay productive by resolving common technical issues quickly, maintaining reliable devices, and escalating incidents that need specialist attention.
Key Responsibilities
- Install, configure, and maintain computers, laptops, printers, and other standard IT equipment.
- Troubleshoot Windows 10/11, Microsoft Office applications, and business software, documenting the problem and resolution.
- Manage user accounts, password resets, and access permissions through Active Directory or Microsoft Entra ID.
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
- Diagnose connectivity issues involving LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP, escalating complex faults when needed.
- Use ticketing tools to prioritise incidents, keep users updated, and maintain a clear history of support activity.
Requirements and Qualifications
- Have experience in an IT support, desktop support, service desk, or technical support role.
- Understand hardware, software, Windows operating systems, and basic network troubleshooting.
- Have good knowledge of Windows 10/11 and Microsoft Office applications.
- Have experience with Microsoft 365, Active Directory, and Microsoft Entra ID.
- Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine is useful.
- Intune, Azure, remote support, ITIL, CompTIA A+, Network+, or Microsoft certifications are advantages.
Core Skills
Good customer service, clear communication, methodical troubleshooting, ticket documentation, endpoint support, prioritisation, and a calm approach to user issues are essential. The successful candidate should communicate clearly, follow through on commitments, and maintain accurate records while handling competing priorities.
Employment Details
Location: Dubai, United Arab Emirates; Employment type: Full Time; Experience: Experience in IT support, desktop support, service desk, or technical support; Qualification: Bachelor’s degree or Diploma in IT, Computer Science, or related field; CompTIA, Microsoft, Network+, or ITIL certifications preferred; Salary: AED 5,500–8,500 per month (estimated); This is a full-time position in Dubai. The monthly salary range is estimated..
To apply for this job email your details to careers@itpeoplegulf.com
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