The H Dubai
Job Overview
The H Dubai is seeking a Quality Manager to support service excellence across its hospitality operations. The role is intended for a quality-focused professional with experience in quality management or hotel quality assurance. The successful candidate will monitor operational standards, conduct assessments and audits, work with department heads, and recommend improvements that strengthen guest satisfaction. The position also involves supporting staff training and encouraging consistent service standards throughout the hotel.
Key Responsibilities
- Monitor quality standards across hotel operations and guest-facing services.
- Develop and introduce initiatives that improve service excellence and operational performance.
- Conduct quality assessments, audits, and evaluations against company standards.
- Identify service gaps and recommend practical actions for continuous improvement.
- Work with department heads to strengthen guest satisfaction and service delivery.
- Support employee training and encourage a consistent focus on quality.
- Review operational performance and help teams maintain agreed service expectations.
Requirements and Qualifications
- Previous experience in quality management, service excellence, or hospitality quality assurance.
- A bachelor's degree in Hospitality Management, Business Administration, Quality Management, or a related field is indicated.
- Strong attention to detail and commitment to high service standards.
- Good analytical, organisational, and problem-solving skills.
- Ability to plan and implement continuous improvement initiatives.
- Clear communication and interpersonal skills.
- Ability to work with cross-functional teams in a hospitality environment.
Skills and Competencies
- Hospitality quality standards and service excellence.
- Quality audits, evaluation, and operational performance monitoring.
- Continuous improvement, staff support, and department coordination.
Employment Details
Full-time position in Dubai. The estimated monthly salary is AED 10,000–16,000.
To apply for this job email your details to careers.dubai@h-hotel.com
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