Receptionist / Insurance Coordinator

A healthcare organization in Dubai is seeking a motivated, customer-focused Receptionist cum Insurance Coordinator to join its team. A good fit for candidates with strong administrative skills, a professional attitude, and a solid understanding of UAE health insurance procedures.

You’ll manage front desk operations, coordinate with insurance providers, process pre-authorizations, and provide excellent support to patients and medical staff. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Key Responsibilities:

• Process insurance pre-authorizations for consultations, investigations, procedures, and other medical services
• Coordinate with insurance companies regarding approvals, claims, and related inquiries
• Manage daily front desk and reception operations efficiently
• Assist patients with insurance-related questions and documentation
• Maintain accurate patient records and insurance documentation
• Coordinate effectively with doctors, therapists, patients, and insurance providers
• Deliver professional, friendly customer service at all times

Requirements:

• Certified Medical Coder (CPC) certification mandatory
• Good knowledge of UAE health insurance policies and e-claim processes
• Strong communication, interpersonal, and organizational skills
• Ability to multitask and manage front office responsibilities effectively
• Customer-focused with a professional, positive attitude
• Healthcare or insurance industry experience an advantage
• Fluency in English required; knowledge of Hindi, Malayalam, and Telugu an added advantage
• Strong knowledge of UAE health insurance procedures and e-claim systems, insurance pre-authorizations and claim coordination, medical coding, patient documentation, and front office operations