Palm Beach Hotel
Job Overview
Palm Beach Hotel is recruiting a Receptionist and Reservation Agent to support guest services and front office operations in Dubai. The role combines room bookings and reservation changes with guest arrivals, departures, enquiries, and coordination with housekeeping. The hotel is looking for a friendly and organized professional who can maintain accurate guest information, work with hotel systems, and provide a smooth experience throughout each guest interaction.
Key Responsibilities
- Welcome guests professionally and provide courteous assistance at the front desk.
- Manage room bookings, reservations, cancellations, and amendments while keeping reservation information accurate.
- Complete guest check-in and check-out procedures efficiently and follow the hotel’s front office processes.
- Respond promptly to telephone calls, emails, and guest enquiries.
- Maintain reservation records and update guest profiles and related information.
- Coordinate with housekeeping and other departments to support room readiness and smooth daily operations.
- Handle guest concerns professionally and work toward practical service solutions.
Requirements and Qualifications
- Have previous experience in hotel reception and reservation operations.
- Knowledge of IDS Hotel Management Software is an advantage.
- Be familiar with room reservations, guest profiles, room availability, and check-in/check-out processes through IDS.
- Have working knowledge of Microsoft Office and general computer operations.
- Be available to work flexible shifts when required.
- Maintain a professional appearance and demonstrate strong organization and customer service skills.
- Candidates currently available in the UAE are preferred.
Skills and Professional Competencies
The position requires hospitality communication, reservation accuracy, front desk organization, guest problem-solving, and coordination with housekeeping. Familiarity with IDS is particularly useful because the role includes managing room inventory and guest records through hotel management software.
Employment Details
The position is full-time and based in Dubai, United Arab Emirates. The employer is Palm Beach Hotel. The stated experience requirement is Previous experience in hotel reception and reservation operations. The qualification is Not specified. The published compensation is AED 3,000–4,500 per month (estimated). The position is full-time and based in Dubai. The monthly salary range is estimated at AED 3,000–4,500. The listing does not specify a formal educational qualification and prefers candidates already available in the UAE.
To apply for this job email your details to hr@palmbeachhotel.ae
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