Technical Clerk

A leading facilities management company in Dubai, Imdaad, is looking for a well-organised Technical Clerk to support its technical operations team. This role is perfect for someone who’s comfortable juggling documentation, client coordination, and reporting in a fast-paced technical services environment.

You’ll act as the connective tissue between clients, technicians, and internal departments — keeping quotations, job trackers, and service reports accurate and up to date so operations run without a hitch.

What you’ll be doing:

• Preparing quotations and maintaining accurate technical documentation
• Logging client inquiries, service requests, and complaints
• Coordinating with technicians on maintenance and service requirements
• Following up on assigned jobs to ensure timely completion
• Maintaining and updating job trackers, records, and reports
• Preparing operational reports and documentation in Microsoft Excel
• Coordinating communication between clients, technicians, and internal teams
• Providing general administrative support to the technical department

What we’re looking for:

• Strong Microsoft Excel skills
• Experience preparing quotations and technical reports
• Good communication and client-handling skills
• Strong coordination, follow-up, and organisational abilities
• Previous experience in Facilities Management, MEP, Maintenance, or Technical Services preferred
• A diploma or bachelor’s degree in Business Administration, Engineering Support, or related field
• Ability to manage multiple tasks while keeping records accurate