Support HC
Job Overview
Support HC is looking for a CAFM Helpdesk Operator to support facilities-management services in Riyadh. The operator will receive service requests, record tickets, monitor work orders, and coordinate with maintenance or operational teams until issues are resolved. The role requires clear communication in English and at least one regional language such as Hindi, Urdu, or Tagalog. Applicants should be comfortable with computer-based ticketing systems and rotational shifts, which may include evenings, nights, and weekends.
Key Responsibilities
- Receive incoming helpdesk requests and create clear, accurate service tickets in the relevant system.
- Monitor and update work orders in the CAFM platform throughout their lifecycle.
- Coordinate maintenance requests with the appropriate internal teams and follow up on progress.
- Maintain accurate records of customer interactions, ticket updates, status changes, and service completion.
- Provide professional support to users while following established helpdesk procedures and service standards.
- Escalate unresolved or urgent requests to the appropriate team and communicate updates to relevant parties.
- Work assigned rotational shifts, including evenings, nights, and weekends where required.
Requirements and Qualifications
- Fluency in English and at least one regional language, such as Hindi, Urdu, or Tagalog, is required.
- Previous experience with CAFM systems or helpdesk ticketing software is expected.
- Candidates must be willing to work rotational shifts, including nights and weekends.
- Good customer-service skills and clear spoken and written communication are important.
- Ability to enter accurate information, prioritize tickets, and follow procedures is essential.
- No specific educational qualification was listed for this vacancy.
Key Skills
- CAFM systems and ticket management
- Service request coordination
- Multilingual customer support
- Accurate records, follow-up, and shift flexibility
Employment Details
Employment type: Full Time. Location: Riyadh, Saudi Arabia. Experience: Experience with CAFM systems or helpdesk ticketing tools. Qualification: No specific qualification was listed. Compensation: SAR 4,500–6,500 per month (estimated).
To apply for this job email your details to p.tacuken@supporthc.sa
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