Prominent Insurance Brokers
Job Overview
Prominent Insurance Brokers is looking for a Customer Relationship Manager to support clients and policy servicing in Dubai. The role involves responding to enquiries, coordinating with insurance providers and internal teams, supporting renewals and keeping customer information current. It is suited to a service-minded professional with good organization and follow-up skills.
The position is based in Dubai, United Arab Emirates and calls for a practical, dependable approach to the work. The person appointed will be expected to organize priorities, communicate clearly with the people involved and complete assigned activities to a consistent standard. Accuracy, follow-through and professional conduct are important across the day-to-day responsibilities of this role.
Key Responsibilities
- Respond to client enquiries through appropriate communication channels and provide timely assistance.
- Develop positive client relationships through reliable service, clear updates and consistent follow-through.
- Coordinate with internal colleagues and insurance providers to support smooth policy servicing.
- Assist the sales team with customer follow-ups, policy renewals and the collection of required documents.
- Maintain accurate customer details, interaction records and updates within the CRM system.
Requirements
- Have at least one year of relevant work experience.
- Communicate clearly in writing and verbally.
- Bring strong customer service and relationship-building skills.
- Be organized and able to coordinate tasks and follow up on pending matters.
- Use CRM tools and Microsoft Office applications confidently.
- Understand client servicing, policy documentation, renewals and customer support processes.
Experience: At least 1 year of relevant experience. Qualification: Bachelor’s degree in Business Administration, Marketing or a related field (estimated).
Skills and Competencies
- Customer relationship management
- CRM software and record keeping
- Insurance policy servicing support
- Microsoft Office applications
- Communication and coordination
Employment Details
Employer: Prominent Insurance Brokers. Location: Dubai, United Arab Emirates. Employment type: Full Time. Salary: AED 4,500–7,000 per month (estimated). Salary figures described as estimated are indicative and may be confirmed during the recruitment process.
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