Front Desk Agent

Front Desk Agent is a full-time opportunity with Confidential in Dubai, United Arab Emirates. A hotel apartment in Dubai is hiring a Front Desk Agent to deliver professional guest service and support smooth front-office operations. The role covers reception, check-in and check-out, reservations, Opera PMS, guest enquiries, coordination with housekeeping, and accurate front-office records. The successful candidate will be expected to work professionally, maintain accurate records, communicate effectively with relevant stakeholders, and contribute to the smooth delivery of the responsibilities assigned to the position.

Job Details

• Salary: AED 3,000 – 4,500 per month (Estimated)
• Experience: Previous Hotel Front Office Experience
• Qualification: Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, or a related field (Estimated)
• Employment Type: Full Time
• Location: Dubai, United Arab Emirates

Key Responsibilities

• Welcome guests and provide a professional, friendly reception experience.
• Process check-ins, check-outs, reservation requests, and related guest services efficiently.
• Use Opera PMS for reservations, room assignments, and guest records.
• Respond to guest enquiries and resolve routine concerns professionally and promptly.
• Coordinate with housekeeping and other hotel departments to maintain smooth guest services.
• Maintain accurate front-office records and assist with daily administrative tasks.
• Support service standards and contribute to a positive guest experience throughout the stay.

Requirements

• Previous experience in a hotel front-office or reception position.
• Practical proficiency with Opera PMS.
• Excellent communication and customer-service skills.
• Professional appearance and guest-focused attitude.
• Ability to work effectively in a busy hospitality environment.
• Candidates currently available in the UAE are preferred.
• Knowledge of front-office procedures, hotel reception practices, and guest-service standards.
• Strong interpersonal skills and the ability to handle guest requests calmly and professionally.