Front Desk Receptionist

A newly launched pediatric dental clinic in the heart of Jumeirah, Dubai is seeking a warm, professional, and highly organized Front Desk Receptionist to be a founding member of its patient care team. This role is at the intersection of hospitality and healthcare administration — making it ideal for someone who genuinely enjoys working with children and families and excels in a busy clinical environment.

You will serve as the clinic’s first and most visible point of contact, setting the tone for the patient experience from the very first interaction. In addition to front desk management, you will play a critical role in coordinating insurance approvals and claims, ensuring operational efficiency, and supporting the clinical team with administrative excellence.

Key Responsibilities

• Greet patients and their families with a warm, professional, and child-friendly demeanor
• Manage appointment scheduling, patient registration, and all front desk activities
• Handle inbound calls, WhatsApp inquiries, and general patient communications
• Coordinate insurance eligibility checks, pre-approvals, and claims submission with insurance providers
• Liaise with insurance companies on coverage queries, disputes, and approvals
• Maintain accurate patient records, clinical documentation, and data confidentiality
• Ensure smooth daily clinic operations and provide exceptional customer service throughout

Requirements

• Demonstrated front desk experience within a dental or medical clinic — mandatory
• Hands-on experience in insurance coordination including verification, pre-authorization, and claims — mandatory
• Comfortable and enthusiastic about working with pediatric patients and their parents
• Fluent English speaker; Arabic proficiency is a strong differentiator
• Experience with clinic management software; UAE healthcare background preferred

Salary: AED 4,500–6,500/month (Estimated)