Confidential
A leading organization in Dubai is hiring a hands-on IT Support Engineer to provide end-user and infrastructure support. The role covers Windows environments, Microsoft 365, Active Directory/Entra ID, networking, endpoint security, IT assets, service-desk operations, and workplace technology.
Key Responsibilities
- Provide technical support for Windows desktops, laptops, and end-user devices.
- Administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
- Manage Active Directory/Entra ID accounts, passwords, MFA, permissions, onboarding, and offboarding.
- Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, and DHCP issues.
- Manage endpoint security, EDR/antivirus, updates, and patching.
- Maintain IT asset inventory and equipment allocation.
- Handle ITSM/service-desk tickets within SLA requirements.
- Support meeting rooms, Teams Rooms, projectors, displays, and AV systems.
Requirements
- 3–4 years of IT Support or Infrastructure Support experience.
- Strong Windows 10/11 and Microsoft 365 knowledge.
- Hands-on Active Directory/Entra ID administration.
- Good networking and troubleshooting skills.
- Experience with endpoint security, ITSM, asset management, and SLA-driven support.
- Strong communication, documentation, and problem-solving skills.
- UAE-based candidates with immediate availability or up to 30 days’ notice are preferred.
To apply for this job email your details to adev@ramtech-corp.com
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