Confidential (IT Company)
Job Overview
An established IT operation is seeking a Level 2 Application Support Engineer to support enterprise applications and production systems in Riyadh. The role focuses on investigating incidents, restoring service, monitoring application stability, and coordinating with development and infrastructure teams. The position is on-site and requires a professional who can troubleshoot complex issues while keeping users and stakeholders informed. The engineer will help maintain reliable business services by responding within agreed service levels, documenting resolutions, and identifying recurring problems that may need longer-term fixes.
Key Responsibilities
- Provide second-level technical support for enterprise applications and production systems, prioritising incidents according to urgency and business impact.
- Investigate application errors, reproduce reported issues, identify probable causes, and implement or coordinate appropriate resolutions.
- Monitor application performance and service availability, escalating risks before they lead to wider operational disruption.
- Work with developers, infrastructure teams, and business users to diagnose incidents that cross application or platform boundaries.
- Maintain clear records of incidents, troubleshooting steps, resolutions, recurring faults, and support activities for future reference.
- Communicate progress to affected users and stakeholders, ensuring updates are timely and service-level commitments are understood.
Requirements and Qualifications
- Hold a Bachelor’s degree in Computer Science, Software Engineering, or an equivalent discipline.
- Bring at least 3–4 years of experience in Level 2 application support or production-system support.
- Be a native Arabic speaker with a good command of English for technical and stakeholder communication.
- Demonstrate strong analytical thinking, systematic troubleshooting, and practical problem-solving skills.
- Be comfortable working on-site in a fast-paced environment and managing several incidents at the same time.
- Understand application support, incident management, production monitoring, and enterprise application troubleshooting.
Core Skills
Useful strengths include structured fault analysis, incident prioritisation, service-focused communication, technical documentation, teamwork, and the ability to remain calm when resolving time-sensitive production issues. The successful candidate should communicate clearly, follow through on commitments, and maintain accurate records while handling competing priorities.
Employment Details
Location: Riyadh, Saudi Arabia; Employment type: Full Time; Experience: 3–4+ years in Level 2 application support or production systems; Qualification: Bachelor’s Degree in Computer Science, Software Engineering, or an equivalent field; Salary: SAR 9,000–13,000 per month (estimated); The role is full-time and on-site. The stated monthly salary range is an estimate..
To apply for this job email your details to recruitment@mubtech.sa
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