Receptionist

Job Title: Receptionist (Casual Contract)

📍 Location: Buckinghamshire, MK18 1AE
🏢 Employer: Buckinghamshire Community Leisure Trust (Managed by Serco)
💼 Job Type: Casual, Part-Time
⏰ Hours: Mix of early, late & occasional weekend shifts
💷 Salary: Up to £12.21 per hour + excellent benefits

📝 Job Summary:

We are looking for a friendly and reliable Receptionist to join our team at Swan Leisure Centre in Buckinghamshire on a casual contract basis. As the first point of contact for our visitors, you’ll ensure everyone receives a warm welcome and outstanding customer service—whether face-to-face, by phone, or via email.

This is an exciting opportunity for someone who thrives in a busy, people-focused environment and wants to be part of a vibrant team promoting healthy and active lifestyles.

🔑 Key Responsibilities:

• Greet and assist customers at the front desk
• Handle telephone, email, and face-to-face enquiries efficiently
• Provide accurate information on centre facilities, memberships, and bookings
• Process payments, manage bookings, and maintain customer records
• Support other staff members during busy periods or events
• Operate IT systems and uphold excellent front-of-house standards

✅ What We’re Looking For:

• Previous customer service experience, ideally in a busy setting
• Confident communicator with a positive, calm approach under pressure
• Good IT skills and telephone manner
• Ability to handle cash and maintain accurate records
• Sales experience and a customer service qualification (desirable)
• Flexible and willing to cover various shifts as needed

🎁 Benefits:

• Free gym membership for you and one family member
• Free safeguarding training & DBS check
• Excellent training and internal development opportunities
• 21 days annual leave + public holidays (pro rata)
• Life assurance up to 2x base salary
• 6% employer-matched pension contribution
• Access to a range of health and wellbeing benefits
• Inclusive, supportive workplace culture