Remittance Clerk | Al Ansari Exchange

Position Purpose:

Al Ansari Exchange is looking for a detail-oriented and customer-focused Remittance Clerk to accurately handle remittance and service transactions. If you’re passionate about delivering exceptional service and have strong cash-handling experience, we’d love to hear from you.

Key Responsibilities:

• Deliver fast and professional customer service, following the SGOT Rule (Smile – Greet – Offer – Thank)
• Ensure strict compliance with AML (Anti-Money Laundering) policies and procedures
• Collect, organize, and transfer all transaction documents as per filing protocols
• Address and resolve customer complaints independently where possible
• Handle incoming calls and provide remittance rates and information as required
• Identify business opportunities and build customer relationships
• Cross-sell products and services
• Communicate training needs and participate in development programs
• Maintain cleanliness and organization of the work area
• Perform technical support coordination and adhoc tasks assigned by supervisors

Qualifications & Requirements:

• Bachelor’s degree required
• At least 2 years of experience in cash handling and customer service
• Strong English communication skills
• Flexibility to work various shifts and locations across the UAE
• Ability to perform under pressure in a fast-paced environment