Entanglix Lab
Entanglix Lab is building out its Dubai team and needs a seasoned Senior CRM Business Analyst who’s done this before — more than once, across more than one industry. If you’ve led CRM rollouts from the first discovery workshop through to go-live and know how differently the same problem can look from company to company, this is your kind of role.
You’ll sit at the intersection of stakeholders and solution architects: running discovery sessions, documenting how the business actually works today versus how it should work tomorrow, and translating all of that into requirements a delivery team can build against. Strong writing and structured thinking matter as much as CRM know-how here.
What you’ll be doing:
- Leading discovery sessions and stakeholder workshops to scope projects
- Producing detailed Business Requirement Documents (BRDs) and functional specs
- Mapping As-Is and To-Be processes — workflows, business rules, approvals, roles and permissions
- Defining system integrations, data needs, reports and dashboards
- Writing user stories, use cases, process flows and acceptance criteria
- Partnering with technical teams to see CRM implementations through to delivery
- Juggling multiple CRM projects across different industries and business models
What we’re looking for:
- 5+ years in CRM business analysis
- A track record of multiple end-to-end CRM implementations
- Comfortable working across different industries and business models
- Confident running discovery sessions and stakeholder workshops solo
- Strong BRD and functional documentation skills
- Excellent written and spoken English
- Experience with more than one CRM platform is a real advantage
Estimated salary: AED 15,000–22,000 per month.
To apply for this job email your details to Osama.Murad@entanglixlab.com
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