Senior Housekeeping Supervisor

Mercure Hotel Suites & Apartments invites applications from experienced housekeeping professionals for the role of Senior Housekeeping Supervisor at its Barsha Heights (TECOM) property in Dubai. This is a hands-on leadership role where your operational expertise, eye for detail, and ability to inspire a team will directly shape the guest experience and uphold the immaculate standards that define the Accor brand globally.

As Senior Housekeeping Supervisor, you’ll be the backbone of daily housekeeping operations — ensuring rooms and public areas are always presented at their very best, that your team is well-trained and motivated, and that the property consistently meets and exceeds international quality and hygiene benchmarks. This is a fantastic opportunity for a driven hospitality professional looking to take the next step in their career with a globally recognised hotel group.

Key Responsibilities:

• Oversee all daily housekeeping operations across guest rooms, suites, apartments, and public areas, ensuring consistent compliance with brand standards.
• Conduct thorough room and corridor inspections, identifying and rectifying any deficiencies before guests are affected.
• Recruit, onboard, train, mentor, and schedule housekeeping team members to ensure optimal staffing levels and performance at all times.
• Manage linen stock, housekeeping chemical supplies, and equipment inventory — forecasting needs and processing orders to avoid shortfalls.
• Ensure full compliance with health, safety, and hygiene regulations as required by Accor’s operational guidelines and local regulatory bodies.
• Monitor guest feedback related to housekeeping and respond to any service shortfalls swiftly, professionally, and with a solutions-first mindset.
• Coordinate with the front office and maintenance teams to manage room status updates, deep cleaning schedules, and preventive maintenance requests.
• Support the Housekeeping Manager in preparing operational reports and contributing to departmental cost controls.

Requirements & Skills:

• 2–3 years of supervisory experience in housekeeping within a hotel, serviced apartment, or premium hospitality environment.
• Strong leadership, coaching, and people management skills — able to motivate a multicultural team in a high-pressure environment.
• Thorough knowledge of professional cleaning techniques, linen and chemical management, and health and safety protocols.
• Excellent communication skills in English; additional languages are an advantage.
• Proficiency in Property Management Systems (PMS) is preferred; Opera experience is a plus.
• Relevant housekeeping, hygiene, or health and safety certifications will be a distinct advantage.

Employment Type: Full Time  |  Industry: Hospitality | Hotels
Salary: AED 4,500 – 6,500/month (estimated)  |  Location: Barsha Heights (TECOM), Dubai, UAE
Apply by sending your CV to: [email protected]